Totally different from what i ordered and wasnt expecting this. I received a non-reflective lace. Checked on your website for a possible refund/exchange and surprisngly, the shipping fee have to paid my customer or deducted in cases of a refund which both scenario adds up more inconvenience. It may sound a little for a pair of laces bought from your shop but i know you can imagined the impression it leaves on your customers.
Check proper items prior to shipping out goods.